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ash1988
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Reward Voucher

Hi 

I have sign up for Virgin Tv and Broadband on 25th Jan 2017. The offer was a £100 reward voucher for new customers but I only get an email with £50 voucher code to redeem.

could you help please?

Many Thanks

ash1988

 

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Re: Reward Voucher

Hi ash1988,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your  vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I can see you've already been able to speak to the team regarding this and they have filled out an exception form for you. This went over to the Rewards team and they will now check your account to confirm the offer against the package you have. 

 

While we're waiting for them to come back, after you ordered your services you would have received an Order Confirmation email. This would have included a reference starting with WS followed by numbers. Have you still got this by any chance? It will show on that email the promotional offer you joined up with. 

 

If this says anything different than £50 then refer to the PM I have sent you Smiley Happy 

 

Thanks,

Kath_F
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Re: Reward Voucher

Hi ash1988, 

 

Thanks for your patience whilst I looked in to this and thanks for sending over your email. 

 

I have sent this over to the rewards team now and they are amending the voucher amount. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'

 

If you're still waiting in a week then pop back and let me know so we can chase this further. 

 

Thanks,

Kath_F
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Re: Reward Voucher

Hi ash1988, 

Thanks for coming back to me via Email. 

I'm sorry to hear you are still waiting on the rest of your vouchers. 

I have send your email over to the Head of the Rewards team for an update. As soon as I hear back I will be in touch. 

Thanks,

Kath_F
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Re: Reward Voucher

Hi ash1988, 

Thanks for your patience whilst I looked in to this for you. 

The team have come back to say they are going to email out another voucher of £50 to make the total you received £100. 

This should be with you by tomorrow - latest. 

If you are still waiting, come back to me here. 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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