Hi can anyone out there help me please,i cancelled my broadband over a month ago due to selling up my house,still waiting for a returns pack to be sent to my account address.hub packed in box waiting to go.
Which hub is it? VM are now only asking for the latest Hub 3.0 to be returned and all the older hubs should be recycled at your nearest recycling centre that accepts small electrical items.
If you are unsure which version you have click HERE to see pictures of all of them.
Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.