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Dazo40
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Returns pack.

Hi can anyone out there help me please,i cancelled my broadband over a month ago due to selling up my house,still waiting for a returns pack to be sent to my account address.hub packed in box waiting to go.
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Superuser
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Re: Returns pack.

Which hub is it?  VM are now only asking for the latest Hub 3.0 to be returned and all the older hubs should be recycled at your nearest recycling centre that accepts small electrical items.

If you are unsure which version you have click HERE to see pictures of all of them.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

 

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Forum Team
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Re: Returns pack.

Hi there Dazo40,

 

Sorry to hear that you cancelled a service with us. Smiley Sad

 

I've just checked the equipment and we would not require for you to return this.

 

Please let me know if there is anything more that we can help with.

 

Take care,

 

Nat_J


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Dazo40
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Re: Returns pack.

Many thanks nat_J,and everyone else who replied,all sprted now.again many thanks to all of you out there!.
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Re: Returns pack.

No worries at all Dazo40!

 

Really happy to hear this. Smiley Happy

 

Have a lovely weekend,

 

Nat_J


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Dudko
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Re: Returns pack.

Hi ,i dont more tv and mobile i want to cancel ,if its possible wanta to jeep only internet ,for mi its too expensive ,

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Re: Returns pack.

Hi there Dudko,

 

Really sorry to hear that you're looking to cancel these services with us.

 

It's worth giving our Retentions team a call to discuss this further.

 

You can call our team on 150 free from any Virgin landline or 0345 454 1111 on any other line.  

 

Many thanks,

 

Nat_J

 


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