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Deb1orah
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Returning hub

How do I return hub as I have not been sent any return label
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Superuser
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Re: Returning hub


Deb1orah wrote:
How do I return hub as I have not been sent any return label

Which hub type is it? If is a Superhub 1 (VMDG480) / Superhub 2 (VMDG485) / Superhub 2 AC (VMDG490) then those aren't wanted back, hence the reason no return label was included.

However, of it is a spare hub 3.0 (VMDG505) you have, then contact customer services by ringing 150 from a VM phone / 0345 454 1111 from any phone -> Option 1 -> Confirm your details -> Option 4 -> Option 1. Ask them to send out a collect+ label to you. Alternatively, ask via the Webchat using a laptop or desktop. Go with any of the sub-options under account and billing then chat online. If the agents are busy, reload the page every three minutes and check again, repeatedly, until you get through to an agent.

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