I have recently left Virgin and wish to return 2 Tivo boxes & a hub. You sent me return packaging but it was the wrong pack so I called you & explained that I needed different packaging. I have now been sent 2 lots of the wrong packaging!!
According to the leaflet that was with the packaging I should have "2xcard with a film attached to it" & "1x Foldable outer box" for the 2 Tivo boxes. I have neither.
I am quite happy to send the boxes back in just the plastic bag but that means there is no protection & they could get damaged in transit and then you would charge me for that!