Can anyone at VM please tell me why I am getting messages threatening to charge me for not returning equipment "by following the instructions they sent me"...even though I received no instructions? I didn't even request the gear. I am happy to trek out to Collect+ (although you used to send someone round to collect it...) but where can I find the instructions? I don't have the patience to call and be put on hold for forever or to search high and low for what 'may be' the right answer. Thanks.