a week ago
I have resubscribed on the 21st October but my bill has come in on the 9th November and does not show any discounts at all, as agreed at the time of resubscription. Please can you fix this.
Go to Answer
This needs to be dealt with on the phone with the billing department. It cannot be taken up on a public forum due to Data Protection issues.
Give a call 150 & select billing enquiries.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
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Thanks for getting in touch
Have you had a chance to speak to the teams?
If not, you can contact them via 150 or 0345 454 1111 or via Webchat for any billing or package related queries where they can clear security with you.
Webchat can be contacted via the site online and you can speak to them if you prefer this option by choosing the Chat Online option:
E.G-Account and Billing > Manage Your Account Online
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"