Menu
Reply
  • 2
  • 0
  • 0
paddlersteve
Joining in
132 Views
Message 1 of 4
Flag for a moderator

Reported damage to Green Cabinet, but no action.

Hello,

 

I have reported a damaged green box to Virgin three times via the automated phone line since March.  After the first report an engineer must have visited and put some hazard marking tape on it, but that didn't last long. It's now a real hazard!

IMG_2341.JPG

 

 On each occasion I have left my contact details and received a unique report reference number.  I can't find anyway to chase an existing report with this reference number.  Any ideas?

 

0 Kudos
Reply
  • 20.16K
  • 732
  • 1.5K
Forum Team
Forum Team
99 Views
Message 2 of 4
Flag for a moderator

Re: Reported damage to Green Cabinet, but no action.

Hi paddlersteve, 

 

Thanks for your post and for taking the time to let us know about a damaged cabinet. 

 

We've recently changed the way in how we report damaged/open cabinets. We now take the reports ourselves. I'm more than happy to look in to this for you. Can you come back to me with the following information:

 

Where is the cabinet located? (please give as much information as you can including position, Street, Town and Postcode)

 

Once I have your reply, I'll raise this up to be resolved asap. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 2
  • 0
  • 0
paddlersteve
Joining in
82 Views
Message 3 of 4
Flag for a moderator

Re: Reported damage to Green Cabinet, but no action.

The cabinet is located at on St David's Crescent, Penarth, outside number 59.  Post code: CF64 3NA

 

0 Kudos
Reply
  • 20.16K
  • 732
  • 1.5K
Forum Team
Forum Team
58 Views
Message 4 of 4
Flag for a moderator

Re: Reported damage to Green Cabinet, but no action.

Hi paddlersteve, 

 

Thanks for coming back to me on this Smiley Happy 

 

I have reported this up this evening. Someone will be around to resolve this over the next few days. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply