Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong If my answer solves your problem please mark it as helpful as it may help others My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
Thanks for bringing this to our attention, as SCA has mentioned, you can call our automated line on 0330 333 0444 to report this.
Alternatively, you can respond to the private message I've sent with the requested information and I'll report this for you. You can view the message by clicking the envelope on the top right of this page.