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Registered: ‎12-04-2017
Message 1 of 3 (54 Views)

Remaining credit on closing account

I have moved house without using virgin at the new house and I have £29 credit remaining. I am not sure whether I provided a forwarding address and I am worried how I will get the cheque they send. Will they have definitely taken a new address or is there any way of adding one to the account?

Thanks

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Registered: ‎14-05-2013
Message 2 of 3 (34 Views)

Re: Remaining credit on closing account

Hi imogenwilson, 

 

Thanks for your post. We're sorry to hear you've decided to leave us after moving home Smiley Sad 

 

We send a cheque with your refund 35 days after the account has been disconnected. This is sent to the account address unless the account holder instructs us different. 

 

So I can check on this for you, I will need to pass data protection. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Speak soon,

Kath_F
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Registered: ‎14-05-2013
Message 3 of 3 (18 Views)

Re: Remaining credit on closing account

Hi imogenwilson, 

 

Thanks for coming back to me via Private message with your information. 

 

I have now gone in to the account and added a new Bill To address. This means any refund will be sent via cheque to the new address. 

 

If you have any further issues, pop back and let me know here Smiley Happy

 

Thanks,

Kath_F
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