Right. I've become unemployed and need to reduce my costs. I currently owe money on my account and it's now suspended. So I ring the customer service number to request a drop in my package for now. The request is refused as I owe money and then, to add insult I'm told I'd still be charged for the next month as it's a 30 day package. Excuse me ? You charged me for a part month when I added to my package during the month so why can't you part charge when I'm reducing my package ?