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Lindsaybliss
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Refund

Left Virgin on 21st October, but still no sign of the refund of overpayment. How long does it take!
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Forum Team
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Re: Refund

Hi Lindsaybliss, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community even though you're unhappy Smiley Sad 

 

I've taken a look at the account and can see there is a refund due. A cheque is usually processed after 35 days has passed of the account being disconnected. This is to ensure you've not accrued any charges from calls or pay per view content.

 

Once the 35 days from disconnection has passed, we'll arrange for a cheque to be sent to your address. If you've still not received this within 14 days, let us know and we can chase it for you. 

 

Thanks,

Kath_F
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Lindsaybliss
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Re: Refund

Hi Kath.

You say cheque is processed after 35 days, but the woman I spoke to on the phone told me 30 days. And I really can't see how it can take 14 days to get to me.

My service with you ceased on 21st October which is 64 days ago!!!

If the cheque is not with me by the end of the week I will have to take this to small claims court.
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