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Sgorji
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Refund and equipment return

Hi, 

My account was closed over a month ago and I am still awaiting my refund of my overpayment!

I am also waiting for the returns envelope/bag to return my router.

Please can you advise when I will be getting each of these. 

Thanks

Suhail

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wonko
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Re: Refund and equipment return

Same here. They took their sweet time sending out the final bill and when it came it didn't have a cheque in it. Imagine my surprise... not.

 

They say they send the cheque out 30 days after disconnection and that it can take 15 days (count 'em) for it to arrive. I'm coming up to 45 days since my disconnection at which time I fully expect to have to call them to threaten them so that I can get my cheque.

 

It's just another technique to try to hold on to your money. Don't let them win.

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wonko
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Re: Refund and equipment return

They told me on the phone that they didn't want the modem back and that I should dispose of it. I always record my conversations with Virgin.

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Sgorji
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Re: Refund and equipment return

really appreciate the response wonko. 

I think im going to try to give them a call.

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