Just ended our Virgin Media account after many years, final bill shows that we are owed a small credit refund. Bill date has passed and nothing has been refunded into our bank, so was wondering when and how this refund will be paid?
Thanks for your post and welcome to the forums. It's great having you here involved in the Community although we are tinged with sadness at the fact you've decided to leave us
Refunds remain on the account for 35 days after the disconnection to ensure there are no further un-billed charges. Once 35 days have passed, we then send a cheque to you. Most customers receive this within 3-5 days however some can take up to 14 days.
If you're still waiting for you refund after this time period, we can chase things for you.
If you need anymore help or advice, come back to us here.
Kath_F Forum Team
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