Menu
Reply
  • 5
  • 0
  • 0
mbreckers
Joining in
164 Views
Message 1 of 4
Flag for a moderator

Refer a friend referral conveniently lost

Hey,

new-ish customer and first time poster.

 

Got VM installed as soon as they had cabled my street. Two months later I refer my friend who is moving to a VM-enabled area. 

Friend gets VM installed, no problems there.

No refer-a-friend credits applied, so I phone VM. They have no record of the refer a friend referral on either account. Was told someone would look into it and get back to me. 

No one got back to me

What are my next steps?

 

Thanks

0 Kudos
Reply

Helpful Answers
  • 20.95K
  • 770
  • 1.56K
Forum Team
Forum Team
264 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Refer a friend referral conveniently lost

Hi mbreckers, 

 

Thanks for your post and apologies to hear that you've not received your refer a friend credit. 

 

The process is really strict and you need to make sure both you and the person you refer are following it to the letter. 

 

I've taken a look at the account and I'm not seeing any link from your account to show a referral has been made. 

 

We'll need to look a little deeper into this so please give us a call on 150 / 0345 454 1111. We can take details of the referred account and work backwards from there Smiley Happy 

 

Let me know how the call goes and by the way, welcome to the Community!! 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply

All Replies
  • 20.95K
  • 770
  • 1.56K
Forum Team
Forum Team
265 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Refer a friend referral conveniently lost

Hi mbreckers, 

 

Thanks for your post and apologies to hear that you've not received your refer a friend credit. 

 

The process is really strict and you need to make sure both you and the person you refer are following it to the letter. 

 

I've taken a look at the account and I'm not seeing any link from your account to show a referral has been made. 

 

We'll need to look a little deeper into this so please give us a call on 150 / 0345 454 1111. We can take details of the referred account and work backwards from there Smiley Happy 

 

Let me know how the call goes and by the way, welcome to the Community!! 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 5
  • 0
  • 0
mbreckers
Joining in
131 Views
Message 3 of 4
Flag for a moderator

Re: Refer a friend referral conveniently lost

Hey Kath,

Anthony from the twitter team managed to get this all sorted for me. 

Thanks anyway Smiley Happy

0 Kudos
Reply
  • 20.95K
  • 770
  • 1.56K
Forum Team
Forum Team
120 Views
Message 4 of 4
Flag for a moderator

Re: Refer a friend referral conveniently lost

Hi mbreckers, 

 

Thanks for coming back to me on this one and letting us know things are resolved now. 

 

If you have any further issues you know where to find us. Smiley Happy

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply