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Laurag81
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Refer a friend payments

I referred my father to virgin and he took out broadband. When would we receive the £50 credit for making the referral? Thank you
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Re: Refer a friend payments

Hi Laurag81, 

 

Thanks for your post and apologies to hear you haven't yet received your credit. 

 

Usually this is given to you both as soon as the 1st bill has been paid. 

 

I haven't been able to locate your account in order to check if there is a link there so if it's been over 28 days and you still haven't received the credit, refer to the private message I've just sent you. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

 

 

Kath_F
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Re: Refer a friend payments

Thanks Laurag81, 

 

I've received your message with the details I requested. 

 

Once I receive your email confirmation now I can proceed with getting things sorted for you Smiley Happy

 

Thanks,

Kath_F
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dallydog
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Re: Refer a friend payments

We were also referred to Virgin Media by my father-in-law and understood that the £50 credit would be taken off our first bill.  This has not happened.  Please can someone advise when I will receive this?

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Re: Refer a friend payments

Hi dallydog,

 

Thanks for your post and apologies to hear that you've not received your refer a friend credit Smiley Sad 

 

There is a specific process in place for referring customers. The existing account holder needs to pop in their friend's details, in this case your details, via this page here: Refer A Friend

 

This then generates an email to both the existing and new customer confirming the referral. You would then need to join via that email. Unless this is followed, no link is made between the 2 accounts. 

 

Checking your account I'm not seeing any link on there to show you've been referred. Have you still got the email showing the referral? If not check with the person who referred you. If they have this we can look into this further for you.

 

I have sent you a private message with some information on where to go from here.  Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



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