Thanks for your post and apologies to hear that you've had no further contact after referring your friend.
There is a specific process in place for referring customers. The existing account holder needs to pop in their friend's details via this page here: Refer A Friend This then generates an email to both the existing and new customer confirming the referral. The Friend then needs to join via that email.
If you get them to click on the link within the email, they should be able to choose a package and join that way.
If there is no ling, re fill out the refer a friend page and try again.
Come back and let us know how you get on.
Kath_F Forum Team
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Thanks for your reply. Kathy.... I did that a while ago and we have both received bills since then but nothing mentioned. I actually went through the process with a guy in chat. I was torn between sky and yourselves but he eventually convinced me to stick with you and to sign my son up also. I cannot find an email or even direct number to query this? Could you help?