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ChrisCox
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Refer a friend credit.

Hi All,

When I fist signed up to Virgin Media it was through the refer a friend scheme.

I have since received a paid my fist bill, but there was no sign of the £50 credit being deducted.

It is also not appearing on my upcoming bill.

As anyone else experienced this issue? How long does this normally take?

Kind regards,

Chris

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Re: Refer a friend credit.

Hi Chris

Thanks for joining us on the forums and for popping by with the Refer A Friend query Smiley Happy

I appreciate you getting in touch with us about this.

If you've not yet sorted this with the teams then if you could get in touch with them via Webchat or via 150 or 0345 454 1111 where the teams can take a look into this for you, then that would be great!

I'm also going to send some additional information to you to support you further with this and you can find this in the purple envelope up by your forum name.

If you could get back to me on this, that would be fab Smiley Happy

Speak soon.

Karen_A
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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RumbleP
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Re: Refer a friend credit.

Hi Karen,

I have exactly the same problem and waiting for a swift solution.

I tried several times already via phone call without success. 

Thank you and I look forward to hearing from you.

Penny

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Re: Refer a friend credit.

Hi Penny

Thanks for getting in touch with us on the forums about the Refer A Friend

Thanks too for taking the time to join us on the community, it's great to have you with us Smiley Happy

Our teams via Webchat will be able to take a look into this for you or alternatively the teams via Care on the phones should be able to assist here for you too.

You can contact the teams via 150 or 0345 454 1111.

For me to offer a little further support to you I'm also going to drop a pm to you that you can find in the envelope up by your forum name.

If you could get back in touch with me on this, that would be amazing Smiley Happy

Speak soon!

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Refer a friend credit.

Hi Penny

Just a quick catch up to see if you can get back in touch with me on the pm I sent to you on Monday.

If you can do this that would be great Smiley Happy

Speak soon.

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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