Thanks for joining us on the forums and for popping by with the Refer A Friend query
I appreciate you getting in touch with us about this.
If you've not yet sorted this with the teams then if you could get in touch with them via Webchat or via 150 or 0345 454 1111 where the teams can take a look into this for you, then that would be great!
I'm also going to send some additional information to you to support you further with this and you can find this in the purple envelope up by your forum name.
If you could get back to me on this, that would be fab