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andrewweb
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Recent blueyonder & virginmedia e-mail address

hello,

despite the webmail login account has been disactivated last month which it is extremely illegal as this SHOULD HAVE left it activated for the whole life of the users, but the disactivation policy is extremely unfair as it's SHOULD be abolished asap as it is dangerous for all customers. 

 

Please get the 90 Days disactivation policy abolished & stop using them now.

 

question! 

Despite I have recent blueyonder & virginmedia e-mail account which is still active & I had re order virginmedia broadband service & can this be re activated the old blueyonder & virginmedia account again on to the new virginmedia e-mail account. 

Do I need to fill an application form to get it re activation or can I add it online?  Can they active the recent e-mail despite they have been disactivated last month despite webmail account not working which all e-mail are still active to download into outlook office 2010, but can they be able to active it again?

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Superuser
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Re: Recent blueyonder & virginmedia e-mail address

This is just a continuation of what was being discussed endlessly in this thread:

http://community.virginmedia.com/t5/Email/so-please-check-your-CapsLo/m-p/3359819#M140738

The VM deletion policy is not going to change. E-mail addresses provided by VM are not the property of the customer. The domains belong to VM and they are free to decide who may have use of them. It seems right to me that if you leave VM and pay them nothing you cannot expect to have your e-mail address kept for you.

If you have rejoined VM you may be able to recover your previous addresses if they have not been fully deleted. If they have been you are out of luck. The quickest way of doing this is to phone in. You can't do this on-line or by filling in a form.

Given the circumstances here the Forum Team may be willing to help but it'll take about a week for them to get round to this post.

There is a permanent and easy solution to this issue. Don't use a ISP linked e-mail service. Then this issue will never arise again. Plenty of free (often ad supported) services out there which are not ISP related. If you need a permanent e-mail address which doesn't need to change when you move ISP then this is your answer - look at the likes of GMail and Outlook.com amongst the many that are out there. All free and all more secure and reliable than VM Mail.

Nothing more to be said on this.


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andrewweb
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Message 3 of 5
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Re: Recent blueyonder & virginmedia e-mail address

Spoiler
 

There I cannot find any other none isp e-mail with a outlook & outlook office 2010 pro e-mail setting which is the ONLY option is VM & blueyonder as well as tesco has the available instruction setting for isp e-mail account & not the none isp as a like a yahoo e-mail as they are all webmail based e-mail.

 

how can a partially   Sighted reads on on very small prints on web mail based account? It is utter no good as this will needs  to be used on a e-mail on windows based computer which has the fonts setting to increase the fonts size. This is mentioned this that the deletion policy ARE in breach under the disability rights regulation this because sighted impaired user who cannot be able to set up a new e-mail because it is very difficult for the blind & visually impaired to set it up on the desktop computer. That why I am stay puts with my two e-mail accounts & they should be fully recovered asap as I had rejoined vm again, but I Adam deaf can this be done via e-mail or via SMS text or can this be done through a postal application form?

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jamesofmerton
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Re: Recent blueyonder & virginmedia e-mail address

i can assure you andreweb there is no breach of the disability discrimination act. if you left virgin media then you are no longer entitled to have their services (ie email). that is the the same for any former customer regardless of ability. they may stop the email after a few days or even after a couple of years when they are tidying up their systems of dormant accounts.

the disability discrimination act says:
The Disability Discrimination Act makes it unlawful for a service provider to discriminate against a disabled person by refusing to provide any service which it provides to members of the public

however as you were no longer a customer it cannot provide that service.. much like me making a claim on a car insurance company i left a year ago and they refused to pay anything. there would be no discrimination against me as i was no longer a customer.

you are correct about other email clients that it is difficult to enlarge emails. having only just got glasses myself i had problems. outlook kept resetting itself after every email after going through the various options to enlarge the emails. the RNIB do have some very interesting information on their website about enlargers and magnification on both pc and even a link to a large text screen phone. http://www.rnib.org.uk/information-everyday-living-using-technology-computers-and-tablets/free-acces...

good luck.
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andrewweb
On our wavelength
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Re: Recent blueyonder & virginmedia e-mail address

Jam using any specialist mag fixation as I have the fonts set up via Microsoft office 2010 outlook pro to which I can adjust the HTML e-mail to suit my reading requirement for me to read easier on all e-mail downloaded into the outlook office 2010. Quite honest that all my e-mail account are still active since switchover to sky & they were still being used daily which I have now returned back to virgin & I don't want want em to delete any of my e-mail as I had rejoined virginthey should be protected from deleting.
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