I just received a paper bill in the post and was charged £1.75 for receiving it. I cannot change to e-billing as the website says I am already on e-billing and saving £1.75.
What can I do about this?
contact Virgin Media customer services on 150 free from a Virgin Media line, 0345 454 1111 from any other phone.
Point this out to them, make it clear that you don't want paper bills and assumed you were receiving e-bills (as your account says so) and ask that they refund you the £1.75.
Let us know how you get on
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Thanks for your post and welcome to the forums. It's great having you here in the Community.
I've taken a look at your account and currently e-billing isn't showing as selected. Can you try again via My Virgin Media.
Come back and let me know how it goes.
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