Menu
Reply
  • 13
  • 0
  • 3
Andyjenk2
Tuning in
110 Views
Message 1 of 7
Flag for a moderator

Received a bill after leaving but not available to view

Unable to view the bill and all "chat" operators are busy. How long do I wait? I am not prepared to waste time checking and rechecking. If they won't let me view it, how do I ask for a paper version? 

0 Kudos
Reply
  • 302
  • 43
  • 88
shauneeb
Fibre optic
85 Views
Message 2 of 7
Flag for a moderator

Re: Received a bill after leaving but not available to view

It's always best to phone them up on 0345 454 1111 from any phone (or 150 from a vm phone) as this is the quickest way to resolve any issue, explain that you've not long left them and you've received a final bill that you cannot view, give them your old account details and they can check and tell you the details of the bill you cannot view, however, if you still require a paper version then you can request one be sent out to you, but they will more than likely charge you about £5 for it(admin/handling fee). I wouldn't waste time with the web chat option either as you'd grow a beard in the time it takes for one of them to become available.

All the best Smiley Happy

0 Kudos
Reply
  • 5.18K
  • 254
  • 1.14K
Superuser
Superuser
80 Views
Message 3 of 7
Flag for a moderator

Re: Received a bill after leaving but not available to view

@shauneeb


Paper bills are £2 each Smiley Tongue when requested.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question
  • 13
  • 0
  • 3
Andyjenk2
Tuning in
62 Views
Message 4 of 7
Flag for a moderator

Re: Received a bill after leaving but not available to view

if they are as quick replying on 03454541111 as they are to 151 I will easily clock up £5 in phone calls. I do not see why I should pay further for vm **bleep**-ups.
0 Kudos
Reply
  • 302
  • 43
  • 88
shauneeb
Fibre optic
49 Views
Message 5 of 7
Flag for a moderator

Re: Received a bill after leaving but not available to view

 

@Shafreya

 

Thanks Shaf, I'll keep that in mind.

0 Kudos
Reply
  • 20.24K
  • 733
  • 1.51K
Forum Team
Forum Team
21 Views
Message 6 of 7
Flag for a moderator

Re: Received a bill after leaving but not available to view

Hi Andyjenk2, 

 

Thanks for your post and apologies to hear you've left us. 

 

More often than not, the final bill will be sent via post as well as being available to view online. 

 

Have you been able to sort this out yet or are you still having an issue?

 

Come back and let me know.

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 13
  • 0
  • 3
Andyjenk2
Tuning in
10 Views
Message 7 of 7
Flag for a moderator

Re: Received a bill after leaving but not available to view

Hi, 

Phoned VM and was emailed the bill. Also got it through the post. 

Thanks points:-

1) VM could mention the Bill will also be posted

2) VM says if you paid by direct debit it will be taken by direct debit but each time requests payment as soon as possible. This is very confusing. Surely VM could send out a differently worded bill to direct debit payers. It is not rocket science.

It would also help if VM emailed us after taking the money so we know when to close the direct debit. 

Thanks for asking.

Andy

0 Kudos
Reply