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Andyjenk2
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Received a bill after leaving but not available to view

Unable to view the bill and all "chat" operators are busy. How long do I wait? I am not prepared to waste time checking and rechecking. If they won't let me view it, how do I ask for a paper version? 

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shauneeb
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Re: Received a bill after leaving but not available to view

It's always best to phone them up on 0345 454 1111 from any phone (or 150 from a vm phone) as this is the quickest way to resolve any issue, explain that you've not long left them and you've received a final bill that you cannot view, give them your old account details and they can check and tell you the details of the bill you cannot view, however, if you still require a paper version then you can request one be sent out to you, but they will more than likely charge you about £5 for it(admin/handling fee). I wouldn't waste time with the web chat option either as you'd grow a beard in the time it takes for one of them to become available.

All the best Smiley Happy

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Superuser
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Re: Received a bill after leaving but not available to view

@shauneeb


Paper bills are £2 each Smiley Tongue when requested.
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Andyjenk2
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Re: Received a bill after leaving but not available to view

if they are as quick replying on 03454541111 as they are to 151 I will easily clock up £5 in phone calls. I do not see why I should pay further for vm **bleep**-ups.
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shauneeb
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Re: Received a bill after leaving but not available to view

 

@Shafreya

 

Thanks Shaf, I'll keep that in mind.

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