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Kitsune9799
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Quick pay timeout

Hi all.

I've been trying to pay my bill using the quick pay option. When I submit the payment, It goes to the verified with Visa screen then comes back saying that my session has timed out and I have to restart. This apparently happens when you don't click on anything for 30 minutes. From signing in to submitting the payment is taking no longer than a minute. Tried three times on three separate days with the same result.

 Any ideas as to why this might be happening? Thanks.

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Forum Team
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Re: Quick pay timeout

Hi Kitsunel9799, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

 

From what you've said, it's only the Verified by Visa page that is causing the issue. I'm wondering if there was an issue with the linking between the 2 sites. 

 

Since you posted have you been able to pay online or are you still having the same issue? 

 

Let us know.

 

Thanks,

Kath_F
Forum Team

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