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Pippage
Joining in
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Questionaire about why i'm leaving when I'm not

I have now received a reminder for an email asking me to complete a questionnaire about why I'm leaving Virgin Media.

I have not requested to leave, I only just moved it with me on 20/02/2017

How do I report this email to someone as fraudulent, or pass it on to someone who can confirm my services are not going to be cancelled.

 

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backtothefuture
Fibre optic
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Re: Questionaire about why i'm leaving when I'm not

If you moved your services from another property it will be referring to the service you are 'leaving' from your previous property.

Not very well worded, but I assume this is because the service has been stopped at your previous property.

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