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MaryHa
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Proof of address help

Hi, I'm in the process of filling in the form so that my landlady can transfer me the virgin media account (broadband and TV). I can't seem to be able to get help from the website or on the phone (when directed on the phone I'm asked for the account password that I don't have since it is still my landlady's).

I need proof of address for my last residence but as I left a year ago I'm struggling to find proof of address within 3 months as most of my bank statements are at my accountants. I have a contract that's 6 months prior to leaving my last property or receipt from amazon/ etsy/ not on the high street.
Would they apply?

What can I do? How can I talk to someone?
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Forum Team
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Re: Proof of address help

Hi MaryHa, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community Smiley Happy

 

I'm sorry to hear you are having an issue providing proof of address. Usually we would only require proof of address for a previous property if you've been at the current address for less than 6 months. 

 

This bit you can skip on the form Smiley Happy

 

Hope that helps.

 

Thanks,

 

 

Kath_F
Forum Team

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