Menu
Reply
  • 5
  • 0
  • 0
Chatterton9
Tuning in
165 Views
Message 1 of 6
Flag for a moderator

Pre contract agreement

So a salesman and I agreed on a contract both signed, for when it came round to my contract getting sent by virgin surprise its a different monthly cost rang the helpline twice and nobody wants to help or they don't know how to help. Not much off a helpline. I am a new customer here and starting to regret this move. Can anyone help please?
0 Kudos
Reply
  • 5.47K
  • 277
  • 1.2K
Superuser
Superuser
159 Views
Message 2 of 6
Flag for a moderator

Re: Pre contract agreement

Contracts don't show any discounts you may of negotiated.

Don't know why, its pretty silly to be honest.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

0 Kudos
Reply
  • 5
  • 0
  • 0
Chatterton9
Tuning in
156 Views
Message 3 of 6
Flag for a moderator

Re: Pre contract agreement

Ok so I can only find out if the price we agreed upon is right until it comes out my bank account? Then by that time it's to late to leave.
0 Kudos
Reply
  • 764
  • 34
  • 271
spell
Well-informed
145 Views
Message 4 of 6
Flag for a moderator

Re: Pre contract agreement

Surely nobody, but nobody, would sign a contract presented to them in these circumstances.

It would be blatantly false and the issue of false accounting would need looking into.

0 Kudos
Reply
  • 10.71K
  • 974
  • 2.19K
Superuser
Superuser
139 Views
Message 5 of 6
Flag for a moderator

Re: Pre contract agreement

In my experience, the e-contract I was sent did document my discount very clearly, both the amount and the duration, along with the minimum contract period.

0 Kudos
Reply
  • 4.4K
  • 108
  • 1.21K
frank_gm
Community elder
124 Views
Message 6 of 6
Flag for a moderator

Re: Pre contract agreement


Ernie_C wrote:

In my experience, the e-contract I was sent did document my discount very clearly, both the amount and the duration, along with the minimum contract period.


Same here.

Surely the OP will have their own copy of the original contract signed with the salesman. If yes, then they can argue the point with VM. If not then there will be problem.

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
0 Kudos
Reply