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stanley1083
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Postal Packaging Kits

Hi,
I have phoned virgin media six times to ask send Returning package kits to my new address, They haven't sort out yet, I have been waiting for two months now. They hung up my phone twice, Today virgin let me waiting 35mins, and then hung up my phone again, shocking shocking.
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Re: Postal Packaging Kits

Hi stanley1083,

 

Thanks for your post and apologies to hear you've not yet received your returns pack. 

 

I'd be more than happy to look into this for you but I will need some information from you first. 

 

I have sent you a private message requesting some information. Once I receive your reply I can then help you Smiley Happy

 

Speak soon, 

Kath_F
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Bigga
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Re: Postal Packaging Kits

Hi Kath, would you mind doing the same for me please as i am waiting to send stuff back and was told i may be charged for it if it's not returned, thanks.
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Re: Postal Packaging Kits

Hi Bigga,

 

Sorry to hear that you've not yet received this.

 

We're only accepting returns of TiVo®'s and Hub 3.0's at present.

 

Let me know if you'd like for me to issue returns packaging for you.

 

Nat_J


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