Thanks for your post and apologies to hear you're not confident with our disconnection process.
I personally think it's quite easy to go through.
All you need to do is give us a call on 150 / 0345 454 1111 to give your 30 day notice. When you give this notice to disconnect, the account will continue as normal until the disconnection date. This means your billing cycle will also continue as normal.
On your disconnection date the services will stop and a final bill will be produced a few days later. This will include any refunds, adjustments and charges. If the overall amount shows as a charge, you'll need to make this payment via a credit or debit card as soon as possible. If there is a refund showing then we will send you a cheque for that amount.
As well as the final bill, you will receive some packaging to return any equipment you have. There will be instructions on how you can return this to us in the pack.
I really hope you do re-consider leaving us and if there is anything else we can do for you, let us know.
Kath_F Forum Team
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Sadly, I am stuck with Virgin until next March. I intend in the meantime to use as many communications routes open to me to tell the world what crap Virgin customer services is. This is the third week with no internet access.