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xResluteDawnx
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Payment not showing

Hi there, so I made a payment to pay off my last months internet bill (as I missed it, so I paid for last months and this months bill in one lump sum)

But it's not showing on the account page? I know the money went out, It went out two weeks ago, and I just don't want another charge on my account for not paying when I sent virgin all the money needed.

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J0hn
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Re: Payment not showing

Call in and ask, we can't see your accounts from here
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Forum Team
Forum Team
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Re: Payment not showing

Hi xResluteDawnx, 

 

Thanks for your post and it's great having you here and involved in the Community Smiley Happy 

 

Apologies to hear your payment isn't showing online yet. Usually if it hasn't updated within 48 hours then it won't show until the next bill is generated. 

 

Looking at your account from here, I can see the payment so there isn't anything to worry about there Smiley Happy

 

If there is anything else we can do to help, pop back and let us know.

 

Thanks,

Kath_F
Forum Team

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