Thanks for your post and apologies to hear you're leaving Virgin Media. Anything we can do to change your mind?
Once your account is disconnected and your final bill produced, you need to pay the balance as soon as possible. If we've not received payment within 30 days it then gets transferred to our Collections department.
Hope that helps.
Kath_F Forum Team
Merry Christmas & a Happy New Year
Tech fan? Have you read our Digital life blog yet? Check it out