Has anyone been told when joining and signing up for first time with virgin media they would pay your £31.99 exit fee from BT? I was, I had to wait till I got my bill for the £31.99 to switch my broadband off at the end of my 12 month contract with BT which is disgusting by the way. The virgin media employee who came round, set my contract up with virgin, took a picture of my bt bill as proof, this is what they have to do, said I would get it refunded back to my virgin account. 5 months later, numerous text messages back and fourth with him, saying it's all been sorted in the office, then saying I'll check it's been done a couple of times but still nothing, now he's stopped replying to my texts. I have sent an email to virgin media explaining the deal, asking why it's not been done yet? No refund?? No reply to email, I have kept the text messages saying it will be paid into my account as proof but still nothing!! This was part of my deal to come to virgin media yet 5 months on he's stopped replying to my messages. Anyone else with same problem??
Hi Ernie, I do have proof in my text messages from him stating that he will sort it and the fact he came to photograph my final BT bill for their evidence before they refunded it back. How is that not proof it was agreed?
Really? So you think it was just a sales pitch? It certainly shouldn't be allowed as this is false information. I definitely won't be renewing my contract in September then. If they can't be honest and honour their sales pitch then I'll be cancelling my 12 month contract at the end.
Hi Yes he was an employee of theirs, I do have a name. They do still come round as I wanted a face to face deal as wasn't sure what sort of contract I wanted? He had ID and dressed in virgin media colours. He rung up and spoke to a virgin team and set up my contract with them going through all my details, the contract details, how much a month and so on. I don't sign up to things easily, I have a paper signed contract too that he left me with all the information of my contract.