Karen, as I said before, I have been using Chrome for a number of years now without any problems. It has only been the last two monthly payments (Dec,Jan) that get timed out at the client verification (MasterCard) stage. I haven't tried another browser as I am not due a payment yet. I only have the one device. When my next bill becomes due I will try Chrome again. If that fails I will try an alternative browser but I will be very annoyed if I have to use a different browser just to pay my Virgin bill!
I appreciate that brummydave and thanks for letting me know.
I'll flag that this is affecting you via Chrome. Can you confirm if this happens using Chrome on all devices you use?
I'll pass this feedback onto the teams that support our payments systems via My Virgin Media to update them that this is affecting you. The more reports of this kind we get the easier it is to look into.
If they need details from you for me to escalate this further do you mind if I send a private message to you?