Menu
Reply
  • 2
  • 0
  • 0
evajew
Joining in
149 Views
Message 1 of 2
Flag for a moderator

Pausing my account?

Can you pause a virgin media broadband account? We only signed up to the contract July and I always knew that I was going to be moving out before the year was up but the plan was for me to transfer the account into my flat mate's name but now she's moving out as well! I'm going abroad for 4 months so don't need the account. Is there any way that I can pause the account until I come back and move into another flat? If not, is it a difficult process to get the account transferred into someone else's name? I'll try to ask the people who are next moving in if they want it. 

 

Thanks, 

Eva

0 Kudos
Reply
  • 10.5K
  • 948
  • 2.15K
Superuser
Superuser
142 Views
Message 2 of 2
Flag for a moderator

Re: Pausing my account?

My understanding is that you cannot pause a contract.

There is a Transfer of Responsibility option but, in your case, this does not apply as the person taking over the account has to have been resident at the address for at least six months.

Your only option is to cancel and pay any early disconnection penalties.

0 Kudos
Reply