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mwatsonfam
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Paper bills

Hi, how do I revert back to receiving paper bills? Thanks in advance.

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Forum Team
Forum Team
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Re: Paper bills

Hi mwatsonfam.

Thanks for getting in touch about the option to revert to paper bills, and thanks too for joining us on the community! It's great to have you here Smiley Happy

To revert to paper bills you would need to contact our teams.

Paper bills charge a monthly fee of £1.75 per month and this means we need to clear security before we can opt you back into this choice on your account.

You can either:

  • Contact us via Webchat
  • Or contact us via the phone on 150 or 0345 454 1111

If you could let us know once you've done this and if there is anything else we can support you with just pop back to us on the forums, we'll be happy to help Smiley Happy

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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