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Hmy92
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Paid too much-promotional discount not applied

Hello. When I connected to virgin media-I got the offer of either 12bottles of virgin wine or like £25-30 off my first bill-this hasn't been applied and have laid like double (it does say that my first bill will take some of the second months bill) but I should still have some money to come off. Anybody else had this problem-who did you call-I called last weekend but vm said they'll call me back within 48hours but never did!!! Any info would be great! Thank you.
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Forum Team
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Re: Paid too much-promotional discount not applied

Hi Hmy92, 

 

Thanks for your post and apologies to hear you've been having an issue getting your promotional offer. 

 

Usually the offers are a mix between vouchers, hardware such as a tablet or wireless speaker or the wine. 

 

I can see since posting, the team have filled out an exception form to get the wine sent out to you. 

 

If you have any further issues, pop back and let us know. 

 

Thanks,

Kath_F
Forum Team

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