Hello. When I connected to virgin media-I got the offer of either 12bottles of virgin wine or like £25-30 off my first bill-this hasn't been applied and have laid like double (it does say that my first bill will take some of the second months bill) but I should still have some money to come off. Anybody else had this problem-who did you call-I called last weekend but vm said they'll call me back within 48hours but never did!!! Any info would be great! Thank you.