Hello, I recently set up a new contract because the price kept going up even though I was told under that contract it wouldn't happen again (I do understand it was in the small print and I realise I shouldn't have taken their word for it). I recently signed another new contract losing some services to bring the price down as I am abroad for a while. When I called to arrange it I was told my next bill would be the new price but unfortunately I have been charged even more and I cannot find any email address to get this sorted out. Unfortunately this happened last time I was away so I could do with some help to try to get this sorted or log a complaint now to help me retrieve my money that I have been overcharged as I am away for 3 months. I may have to find a new supplier for the next time I'm away as I cant do this extra work every time, which would be a shame as I've been a customer since they took over from Ntl!
Thanks for the reply. My email address is ############### and the webchat is not working whenever I log on and I am in Mexico so the phone is not an option, hence trying to get all this sorted before I left. I had the same problem a few years ago when I last travel but I had hoped that was a one off, unfortunately it appears not. I'm hoping I can get this corrected now otherwise I will have to wait until I'm back to take it through the complaints channel as I cant afford to pay more than was agreed and my forum posts and attempted emails can verify I made more than reasonable efforts to notify Virgin of the overcharge.
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