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DeniseT
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Outstanding Refund

Dear Virgin

Notified Customer Services that I wanted to cancel my TV service on 25th August. Service should have been disconnected on 26th September, I called beginning of October concerned that I had received a bill, to be told my account had not been deactivated! This was then actioned on 8th October

I returned all equipment and the post office shows receipt of this on 20th October, I am still waiting for my refund. Where is it?

Perhaps someone can private message me as the last time I tried calling I was waiting for nearly 40mins!

 
 

 

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Forum Team
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Re: Outstanding Refund

Hi DeniseT, 

 

Thanks for your post and welcome to the forums. It's great having you here. 

 

I can see that Craig_D has already replied to your thread here: Outstanding Refund

 

Please make sure you are only posting once about your issue. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

 

Have a look at the reply on the other thread and stick with that one so we keep all the information in one place. 

 

Thanks, 

Kath_F
Forum Team

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