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Ahmed666
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Outbound retention

Hi all, first time poster here. Can you please advise me. I cancelled my virgin broadband and am in my 1 month notice period. I recieved a call and good offer from the retention team. As i was at work i told them tocallme the following day. Iv heard nothing. I have called the inbound retention team who have kindly left messages for the outbound team. But no return calls yet. I have been told it is not "possible" to be put through to outbound team. I find this hard to believe and very frustrating as a long time virgin customer. Any advice ladies and gents?
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Forum Team
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Re: Outbound retention

Hey there Ahmed666,

 

Thank you for joining the community Smiley Very Happy

 

I'm sorry to hear that you've not heard back from the outbound retentions team. Let me see if I can chase them up for you.

 

I'll drop you a PM (purple envelope, top right) to confirm some details.

 

Speak with you very soon,

Take care.

Heather_J

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