Menu
Reply
  • 56
  • 1
  • 2
fletch26
On our wavelength
86 Views
Message 1 of 3
Flag for a moderator

Oop, something's gone wrong when viewing offers and upgrades

Logged into my Virgin Media connected to my TV, Broadband and Phone account, click on the "Something extra? See offers & upgrades" and keep get the something's gone wrong message.

Any ideas, as it's been doing this for a few weeks now.

[MOD EDIT: Subject heading changed to assist community]

0 Kudos
Reply
  • 56
  • 1
  • 2
fletch26
On our wavelength
60 Views
Message 2 of 3
Flag for a moderator

Re: Oop, something's gone wrong when viewing offers & upgrades

Anyone ?

0 Kudos
Reply
  • 21.02K
  • 772
  • 1.57K
Forum Team
Forum Team
37 Views
Message 3 of 3
Flag for a moderator

Re: Oop, something's gone wrong when viewing offers & upgrades

Hi fletch26,

 

Thanks for your post and apologies to hear you are having an issue trying to access the My Offers page. 

 

As you are getting an error on there, it's more than likely you have a loyalty discount on your account. Most loyalty discounts come with a term that aren't allowed to be used in conjunction with another offer. 

 

The My Offers page, bases the prices against what you pay now. If you go through with an offer, the discount gets taken off and you end up with a higher bill than you wanted or agreed to. 

 

Give the team a call on 150 / 0345 454 1111 and they can take a look at things by going through your package to see what you have, what you want and what we can do to make it possible Smiley Happy  

 

Let us know how you get on. 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply