Really struggling for help and usually just get fobbed off on the phone - we don't get anywhere near the connection speeds required and although we've followed all advice (router not near electrical items etc), we don't get anywhere near the speeds we are paying for. Every time I go on the status checker it tells me that there are no known issues in my area, then when I run the test it tells me a problem was found and that they're fixing it and to wait for 10 minutes, usually nothing else happens.
Welcome to the forum and sorry to hear you're getting poor speeds. I've just checked your connection and can see no issues from here. Your power levels, SNR and area contention are all healthy. How are you connected to the hub? Wired or wireless?
If wireless could you try a wired connection and let us know if your speeds improve?