You were really great at first but the world has moved on and things don't look so good anymore.
My TiVo box is so slow and crappy
My WiFi router drops me out on a regular basis
The service overall falls over far too often (never ever happened with BT).
If things don't get better before my contract finishes in December, I will be moving on. Don't moan at me when you find I am going, I am giving you fair warning!