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rhyd2
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Not recieving discount for paperless billing

Hi I believe I have registered for e-billing. My Virgin Media account profile settings say that I have 'already registered for e-billing'. However, my first bill shows a £1.75 charge for paper bills. Does anyone know why this is? I want to sort it ASAP to save £20 over the course of the year.

It's a Sunday so I can't contact Virgin customer service.

Thanks for any suggestions. - Rhyd

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Superuser
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Re: Not recieving discount for paperless billing

The Virgin Media forum team don't work on Sunday's either.  However, they will pick up this thread on a day or so.

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Forum Team
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Re: Not recieving discount for paperless billing

Hi rhyd2, 

 

Thanks for your post and welcome to the forums. Smiley Happy

 

Checking the account I can see that E-billing became active a few days after your first bill was generated. 

 

The next bill will now be an E-bill instead and you won't have the £1.75 charge on there. 

 

If you have any further issues, pop back and let me know.

 

Thanks, 

Kath_F
Forum Team

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Al7
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Re: Not recieving discount for paperless billing

Hi, i don't seem to be receiving this discount either. Please could this be checked?

Thank you

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Forum Team
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Re: Not recieving discount for paperless billing

Hi AI7, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

 

Checking the account, it doesn't look as though you are currently signed up to E-Billing which is why you wouldn't be getting the reduction. 

 

This link will help you register: Ebilling

 

Come back and let us know how it goes. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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