Menu
Reply
  • 1
  • 0
  • 0
Lisap2701
Joining in
76 Views
Message 1 of 3
Flag for a moderator

Not recieved £50 refer a friend fee

Hi Guys

I referred a friend back in August and have still not revieved my £50 fee. My friend (my sister) has been with Virginmedia for 6 months now. I have previously contacted virgin over the phone and was given an email address to forward the original 'refer a friend' email too but have heard nothing back since.

I cannot find any other way to contact or email virginmedia. Any ideas?

0 Kudos
Reply
  • 21.55K
  • 807
  • 1.59K
Forum Team
Forum Team
64 Views
Message 2 of 3
Flag for a moderator

Re: Not recieved £50 refer a friend fee

Hi Lisap2701, 

 

Thanks for your post and apologies to hear that you've not received your refer a friend credit Smiley Sad 

 

There is a specific process in place for referring customers. The existing account holder, you, needs to pop in their friend's details via this page here: Refer A Friend

 

This then generates an email to both the existing and new customer confirming the referral. The Friend then needs to join via that email. Unless this is followed, no link is made between the 2 accounts. 

 

Checking your account I'm not seeing any link on there to show you've referred anyone. Have you still got the email showing the referral? If not check with the person who referred you. If they have this we can look into this further for you.

 

I have sent you a private message with some information on where to go from here. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 21.55K
  • 807
  • 1.59K
Forum Team
Forum Team
53 Views
Message 3 of 3
Flag for a moderator

Re: Not recieved £50 refer a friend fee

Hi Lisa, 

 

I'm glad things are sorted for you now and thanks so much for your kind words. 

 

You know where I am if you need any help going forward. Just pop a post here and we'll get right on it. 

 

Enjoy the rest of your weekend. 

 

Thanks,

Kath_F
Forum Team

Merry Christmas & a Happy New Year

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply