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jordantoye
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Not received reward for signing up

I've had Virgin Media for 2 months now and have still not received my welcome reward for signing up. I've rang Virgin media 5 times now and am still no further forward. Has this happened to anyone else?

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Re: Not received reward for signing up

Hi jordantoye,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your welcome reward. This can sometimes happen but we are more than happy to chase things up for you. 

 

I will need to fill out a Rewards exceptions form but in order to do this I will need to know what reward you were offered. Come back and let me know asap so I can get things moving on this for you. 

 

Speak soon,

Kath_F
Forum Team

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jordantoye
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Re: Not received reward for signing up

Hi, I was offered the case of 12 wines when I signed up. When I rang up last time I was told that this form was already filled out for me. 

 

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Re: Not received reward for signing up

Hi jordantoye, 

 

Thanks for coming back to me on this. 

 

Since my last reply I can see a lot of things have happened. The form has indeed been filled in and your details have been sent over to the team who arranges the dispatch. 

 

You shouldn't be waiting much longer. 

 

If you are still having an issue within 2 weeks, let us know.

 

Thanks,

Kath_F
Forum Team

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