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krishna18388
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Not received £150 amazon voucher

I signed up for Virgin media and had my services installed on 2nd march. As part of my offer, I was told I would receive £150 amazon voucher.

This is evidenced in my initial order email. It is also evidenced in the Vm rewards email I received shortly after signing up.

Can someone please look into this and give me an update on my voucher?

Thanks
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krishna18388
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Re: Not received £150 amazon voucher

Anyone?
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Musa7
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Re: Not received £150 amazon voucher

Hi Krishna.

I've been trying for the last four months,but customer service are no help they have all the info in 

Front of them but they'll keep asking you the same question over and over again and keep promising

you 14 days to arrive by email. I'm taking my case to

the Adjudications or Financial Ombudsman.

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Re: Not received £150 amazon voucher

Hi krishna18388,

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

Once I hear back from the team, I shall let you know the outcome. 

Speak soon,

Kath_F
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Re: Not received £150 amazon voucher

Hi krishna18388,

Thanks for your patience whilst I looked into this for you. Smiley Happy

The team have come back to me now and have confirmed eligibility. 

The next step is to send your details over to the company that provide these vouchers. This will be done tomorrow, 7th April, for you. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'.

If you've still not received anything within a week, come back and let me know Smiley Happy

Thanks,

Kath_F
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krishna18388
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Re: Not received £150 amazon voucher

Still not received any emails around my voucher. Have checked spam folder too. 

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Re: Not received £150 amazon voucher

Hi Krishna18388, 

 

Thanks for your post and apologies to hear you are still waiting on your vouchers Smiley Sad 

 

I have sent an email over to the Rewards Team regarding this. 

 

With it being Easter, the team are off until Tuesday so I may not be back to you on this until then. As soon as I hear back though, I will come back to you. 

 

Thanks,

Kath_F
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krishna18388
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Re: Not received £150 amazon voucher

Ok thanks Kath
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krishna18388
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Re: Not received £150 amazon voucher

Kath,

Any further updates on my voucher?
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Re: Not received £150 amazon voucher

Not yet Smiley Happy 

 

The team were back in today after being off over Bank Holiday so they'll be working through things today. 

 

As soon as I hear back, I will come back to you here. 

 

Thanks,

Kath_F
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