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NP33
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Nobody answering in cancellation department

Hi

I am trying to cancel my order but I'm finding it impossible to get through to the right department. I am on the line for ages and no one answers. Please can it be cancelled here?

Thanks

 

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backtothefuture
Fibre optic
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Message 2 of 4
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Re: Nobody answering in cancellation department

Unfortunately not.  It is only possible to cancel services by phone.  It may be possible via Live Chat but I'm not sure.

Your best bet would be to just hold on the line and wait - At least it is a free call.

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NP33
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Re: Nobody answering in cancellation department

Thanks for the info.

 

Not really acceptable customer service from Virgin. Been on the line for 30 minutes so far. Not good enough!

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Forum Team
Forum Team
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Re: Nobody answering in cancellation department

Hi NP33, 

 

Thanks for your post and apologies to hear you are looking at cancelling your services with us. Was it something we done? 

 

If there isn't anything we can do to change your mind then speaking to the team is the way to go. 

 

You can reach them on 150 / 0345 454 1111 and follow the options for leaving us Smiley Sad 

 

They are open from 8am - 8pm. 

 

Let us know how the call goes. 

 

Thanks,

Kath_F
Forum Team

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