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Zul422
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No sign of the promised £150 shopping voucher

Hi, my installation was completed on 23rd January and as part of my deal, I was promised £150 shopping voucher. There has been no email about that - can someone please look in to it?

I've seen so many similar queries on the forum; wonder why it's still not fixed and everyone has to come looking for their promised vouchers here?

Thanks.

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Re: No sign of the promised £150 shopping voucher

Hiya Zul422,

I'm sorry to hear you're still not received your voucher.

Just so you know, I'll be sending you a private message soon with further info, just click the small envelope to the top right.

Best,

Michael_JK
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Re: No sign of the promised £150 shopping voucher

Hiya Zul422,

I'm sorry to hear you're still not received your voucher.

Just so you know, I'll be sending you a private message soon with further info, just click the small envelope to the top right.

Best,

Michael_JK
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Zul422
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Re: No sign of the promised £150 shopping voucher

Thanks Michael. Much appreciated.

I'll look out for the private message.

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Trish4
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Re: No sign of the promised £150 shopping voucher

I we signed up in january on the whole house gamer deal we were due an Amazon voucher as part of thes package but have not received it yet.

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Re: No sign of the promised £150 shopping voucher

Hi Trish4,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Swanholme
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Re: No sign of the promised £150 shopping voucher

Hi there !

To "piggy back" on this thread; I've not yet received my £100 PC World Vouchers which was promised on sign-up.

How would I pursue this?

 

Thanks,


SteveSmiley Happy

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Trish4
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Re: No sign of the promised £150 shopping voucher

Thanks for your help
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Re: No sign of the promised £150 shopping voucher

Hi Trish4,

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done today for you. You should keep an eye on your email inbox as well as the junk/deleted folders. The email will be from Eden Red with the subject as 'Virgin Media Rewards: you're in for a treat!'.

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
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Re: No sign of the promised £150 shopping voucher

Hi Swanholme, 

 

Thanks for your post and welcome to the forums. It's great having you here with us too. 

 

You've mentioned PC World vouchers, did you join in store? If you did, in order to chase these vouchers you would need to go back to the store to query what's happened here. 

 

Let me know.

 

Thanks,

Kath_F
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Trish4
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Message 10 of 10
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Re: No sign of the promised £150 shopping voucher

Oh thank you so much for your help.
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