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nickweb
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No gift card?

Just looking for some help. When I signed up I was offered an Amazon gift card. I've not received any emails for it, and the help address replies with it being unmonitored. Is there a contact number for getting my voucher?

Thanks!

Nick
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Re: No gift card?

Hi nickweb, 

 

Thanks for your post and welcome to the forums. 

 

I'm really sorry to hear that you've not yet received your voucher. I've escalated this a little further up for you. 

 

You should receive an email with your voucher over the next few days. Make sure you keep an eye on your junk / spam folder to as sometimes it could go into there. 

 

Apologies once again for any inconvenience. 

 

Thanks,

Kath_F
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Re: No gift card?

Hi nickweb, 

 

Thanks for your post and welcome to the forums. 

 

I'm really sorry to hear that you've not yet received your voucher. I've escalated this a little further up for you. 

 

You should receive an email with your voucher over the next few days. Make sure you keep an eye on your junk / spam folder to as sometimes it could go into there. 

 

Apologies once again for any inconvenience. 

 

Thanks,

Kath_F
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nickweb
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Re: No gift card?

Hi Kath.

I also called regarding this last week. I don't know what happened, but 2 hours after your message I received my email! Thanks for your help!

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Re: No gift card?

Hi nickweb, 

 

Thanks for coming back and letting me know you've now received the email. 

 

After raising this up with the team, I had a notice back to say the emails had been sent so I was going to come back and ask you if you had received it yet but you're one step ahead Smiley Happy

 

I'm glad things are resolved and if you have any further issues going forward. Let us know. 

 

Thanks,

Kath_F
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MrKevFitz
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Re: No gift card?

I also have not received my £100 gift voucher, I requested an Amazon one I believe

 

Thanks 

 

Kevin

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Re: No gift card?

Hi MrKevFitz,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. Smiley Happy

 

I'm sorry to hear you've not yet received your vouchers. This can sometimes happen but we are more than happy to chase things up for you.

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me. 

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
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Re: No gift card?

Hi MrKevFitz, 

 

Thanks for your patience whilst I looked into this for you. Smiley Happy

 

The team have come back to me now and have confirmed eligibility. 

 

The next step is to send your details over to the company that provide these vouchers. This will be done tomorrow for you. You should keep an eye on your email inbox as well as the junk/deleted folders. 

 

If you've still not received anything within a week, come back and let me know Smiley Happy

 

Thanks,

Kath_F
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