I am an existing VM customer and I have moved home 2 weeks ago. I got a new contract but when I log in to the system (I used the same email address to register) I can only see my previous account which says my account has been disconnected (the previous one). As VM activation system was down yesterday when I had the installation I registered myself this morning when the system was available again. (https://my.virginmedia.com/create-profile/onlinesplash) but I cant find my acconut. I got an email about my Safe settings straight after registration, but nothing else. So basically my TV programs are working the internet was good in the morning after registration but now it is running with about 2mbps, plus I cannot find my account! Thanks for any help & advise!
Welcome to the community and thanks for dropping by with your post about the online account access.
My apologies this has not been a smooth transition for you.
I can see that there has been an issue in us transferring this for you and I have now logged this with our IT teams to help resolve this.
The reference for this is P007692945.
This is also noted on your account and you can either catch up with me on the forums to find out what is happening with the status of this issue or you can check in with our teams on the phone or via Webchat.
Usually this type of issue is looked into by the teams within 7-10 working days. Once they have resolved this they will get back to me with a resolution for you and I will pop back to update you.
I'm also going to send a pm to you for me to support you further with this while you have no access to your My Virgin Media account online. You can find this in the envelope on the top right of the forums.
Keep us posted if you need anything else form us is in the meantime