I have had 2 emails saying I will be receiving a new router, so far nothing. I certainly appreciate the speed uplift but my current Virgin hub drops signal virtually everyday now and I am getting fed up having to reboot it daily.
Thanks for getting in touch with us about the new router
I've taken a look into this for you and cannot see that one has been sent to you yet so I have messaged the teams responsible for arranging this for those customers who have been messaged as part of our improvement upgrades and they should be able to arrange this for you.
This may not be until next week as many of our teams are on holiday this week.
Keep us posted when you receive this from us and have a fab New Year!