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mozza370
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New 12 month contract

Virgin Media just trick people, you ring them for a better deal, they offer you a loyalty bonus, not mentioning a new contract. Ive just got 7 pound a month discount, but apparantly signed up for a new 12 month contract and they say they can't revert it back. The guy i first spoke to said I would have 14 days to revert it back.i called back and they said they can't, they can only disconnect me completely
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Superuser
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Re: New 12 month contract

Retentions discounts always come with a 12 month, new minimum period.

You do have the 14 day right to your previous charge structure, with your right to cancel or stick with the rolling contract.

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mozza370
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Re: New 12 month contract

I have tried that they say i can't without being completely disconnected
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Superuser
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Re: New 12 month contract

...then try again. You can revert to your previous situation within 14 days.